The fine print.

This site is operated by Crafted By Joanna LLC, a United States–based e-commerce business. We own and operate a number of individual brands and storefronts. Regardless of which brand storefront you are shopping from, Crafted By Joanna LLC is the entity responsible for the personal information collected through that storefront.

Contact:

• Crafted By Joanna LLC
• 1413 Dean Avenue, Junction City, KS 66441
• Phone: (385) 630-3116
• Email: [CONTACT EMAIL]

If you have questions about this policy or how your information is handled, please reach out using the details above.

We collect personal information in a few different ways: information you give us directly, information collected automatically when you use our site, and information we receive from third parties who help us operate our business.

Information you provide directly may include:

• Name, shipping address, and billing address
• Email address and phone number
• Order details and purchase history
• Payment information (processed by our payment providers — see below)
• Account login credentials, if you create an account
• Communications you send us, such as customer service messages, reviews, or survey responses

Information collected automatically may include:

• Device and browser information (such as IP address, browser type, and operating system)
• Usage data (such as pages viewed, links clicked, and time spent on the site)
• Cookies and similar tracking technologies (see the Cookies and Tracking Technologies section)

Information from third parties may include data from payment processors, shipping carriers, analytics providers, advertising partners, and social media platforms.

We do not knowingly collect more information than we need to provide our products and services.

We use the personal information we collect for purposes that include:

• Processing, fulfilling, and delivering your orders
• Taking payment and preventing fraudulent transactions
• Creating and managing your account
• Providing customer support and responding to your inquiries
• Sending transactional messages such as order confirmations, shipping updates, and returns information
• Sending marketing communications where permitted (you can opt out at any time)
• Personalizing your shopping experience and improving our products and site
• Analyzing site performance and understanding how customers use our storefronts
• Complying with our legal obligations, enforcing our terms, and protecting our rights

We only use your information for the purposes described in this policy or for compatible purposes disclosed to you at the time of collection.

Payments made through our storefronts are handled by third-party payment processors. When you make a purchase, your payment card details are collected and processed directly by these providers under their own security standards and privacy practices. We do not store full payment card numbers on our own systems.

We encourage you to review the privacy policies of the payment provider used at checkout. The provider name is displayed during the checkout process.

We and our service providers use cookies, pixels, tags, and similar technologies to operate and improve our site. These technologies help us:

• Keep your shopping cart and session working
• Remember your preferences
• Understand site traffic and usage patterns
• Measure and improve marketing and advertising

You can control cookies through your browser settings, and you may be able to opt out of certain tracking or targeted advertising. Note that disabling some cookies may affect how the site functions. Where required by law, we will request your consent before placing non-essential cookies.

We do not sell your personal information for money. We may share your information in the following circumstances:

• Service providers: With vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, hosting, analytics, and customer support.
• Across our brands: Among the brands and storefronts owned and operated by Crafted By Joanna LLC, consistent with this policy.
• Advertising and analytics partners: With partners who help us measure and deliver marketing. Depending on your jurisdiction, certain data sharing for targeted advertising may be considered a "sale" or "sharing" of personal information — you can opt out as described in the Your Privacy Rights section.
• Legal and safety reasons: When we believe disclosure is necessary to comply with the law, respond to legal process, enforce our terms, or protect the rights, property, or safety of our company, our customers, or others.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We require our service providers to protect your information and to use it only for the services they provide to us.

We keep personal information only as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

Retention periods vary depending on the type of information and the reason we hold it. For example, order and transaction records are typically retained for [RETENTION PERIOD] to meet legal and financial requirements. When information is no longer needed, we take steps to delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, and alteration. These measures include encryption in transit at checkout, access controls, and working with reputable service providers.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Please help protect your account by using a strong password and keeping your login credentials confidential.

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal exceptions.
• Portability: Request your information in a portable format.
• Opt out of sale/sharing/targeted advertising: Where applicable, opt out of the sale or sharing of your personal information for targeted advertising.
• Withdraw consent: Withdraw consent where we rely on it to process your information.
• Non-discrimination: Not receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, contact us at [CONTACT EMAIL] or using the details in the Who We Are section. We may need to verify your identity before fulfilling your request. You may also authorize an agent to make a request on your behalf where permitted by law. If we deny your request, you may have the right to appeal — instructions will be provided in our response.

Residents of certain U.S. states (such as California, Virginia, Colorado, Connecticut, and Utah, among others) may have specific rights under their state privacy laws. We honor the rights available to you under applicable law.

If you have opted in or where otherwise permitted, we may send you marketing emails or text messages about our products, promotions, and brands. You can opt out at any time by:

• Clicking the "unsubscribe" link in a marketing email
• Replying with the applicable stop keyword to a text message (message and data rates may apply)
• Contacting us at [CONTACT EMAIL]

Even if you opt out of marketing, we may still send you non-promotional messages related to your orders and account, such as order confirmations and shipping updates.

Our storefronts are intended for a general audience and are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at [CONTACT EMAIL] and we will take appropriate steps to delete it.

Our site may contain links to third-party websites, services, or social media platforms that we do not operate or control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We are based in the United States, and your information is processed and stored in the United States and other locations where our service providers operate. If you access our site from outside the United States, please be aware that your information may be transferred to, stored in, and processed in a country that may have data protection laws different from those in your country.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. If the changes are significant, we may provide additional notice, such as posting a prominent notice on our site or contacting you directly. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Crafted By Joanna LLC
• 1413 Dean Avenue, Junction City, KS 66441
• Phone: (385) 630-3116
• Email: [CONTACT EMAIL]

We will respond to your inquiry within the timeframe required by applicable law.